Returns & Refunds
Last updated: October 4, 2026
30-Day Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, uninstalled, and in their original packaging with all included hardware and documentation.
How to Start a Return
- Contact our support team at support@ultraparts.ca or +1 (647) 453-7410 with your order number.
- We will confirm eligibility and provide return instructions.
- Ship the item back to the address we provide. We recommend using a tracked service.
Return Shipping
Return shipping costs are the customer's responsibility, except in cases where we shipped the wrong item or the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days of approval. Shipping charges from the original order are non-refundable unless the return is due to our error.
Non-Returnable Items
- Items installed, used, or damaged after delivery
- Items returned after 30 days from delivery
- Items missing original packaging or included hardware
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund at no cost to you, including return shipping.
Wrong Fitment
Ordered the wrong part for your vehicle? As long as it is unused and uninstalled, you can return it within 30 days under the standard process above. To avoid this, please verify fitment before ordering or contact our fitment support team first.